RCL Systems Blog

RCL Systems has been serving the Bellaire area since 1986, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses

Use this Tested Formula to Improve Employee Loyalty

Studies by Dr. John Fleming of Gallup show that customer loyalty to a brand, product, person, or company, happens when a person who is satisfied with the subject makes an emotional connection. To take someone from point A (satisfied), to point B (loyal), a formula can be employed that focuses on what you deliver and how you deliver it. Jay Forte of REWORK explains this formula: If we don’t get it right, we create a dissatisfied customer. These customers don’t return.If we get it right (deliver the service or product as expected) then we create a satisfied customer. These customers may return.If we get it right and do something more (something that creates an emotional connection), then we cr...

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RCL Systems is proud to announce the launch of our new website at www.rcl.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for ...

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RCL Systems
Houston, Texas